Welcome to our frequently asked questions section!
We have tried to answer the most common questions but feel free to reach out if we missed anything!
Shipping & Returns
Below are some common questions about shipping, returns, and exchanges
Enjoy FREE SHIPPING on all orders over $75 within the contiguous U.S.
A $9.99 flat-rate shipping fee is applied to orders under $75.
After receiving your order confirmation email, all orders will be processed within 1 to 2 business days (excluding weekends and holidays). You will receive another notification when your order has shipped.
Order Arrived Damaged
It happens! If you're experiencing an issue with a Cosmic Green Candles product, please reach out within 48 hours of receiving your order and include photos with a detailed description in your email so that our team can determine how to best lend a helping hand.
Send your email over to firstname.lastname@example.org
Lost or Stolen
Once shipped, an order's tracking information is outside of our control, and as much as we'd like to be there, final delivery is out of our hands. We cannot replace missing or stolen packages at this time.
Some carriers have limitations around shipping to P.O. Boxes. UPS will not ship to a P.O. box. Please keep that in mind at checkout.
Use the links below to file a claim with your carrier:
Returns or Exchanges
If you’re not 100% satisfied with one of your Cosmic Green Candles products, we would love to help make that right! Please contact our Customer Care team at email@example.com within 15 days of receiving your order and we’ll help get the process started. We require proof of purchase to process your request.
Below are some of are common questions about orders
Can I change or cancel my order?
Once your order is shipped, we are unable to make any changes, including address changes, item changes, or cancelation requests.
If you need a change of address for your package, please contact us at firstname.lastname@example.org to update your shipping information.
Cosmic Green Candles is not responsible for lost packages due to incorrect shipping addresses, thanks for your understanding!
How long until I receive my order?
Orders are shipped between 1-2 business days. The arrival time should be between 3-10 business days depending on your location.
My promo code didn't work!
Cosmic Green Candles only allows one discount or promo per order. Discount codes can only be used once per customer, so if you've already used a specific promo code, that may be why it isn't working. If you're having trouble please reach out at email@example.com for help!
Will I receive tracking information?
Yes, of course! Your tracking will be emailed to you as your order ships and the tracking information becomes available through your carrier.
Below are some of are common questions about products
What ingredients are used?
All of our ingredients are thoughtfully sourced to create safe, sustainable products that are vegan, cruelty-free, phthalate-free, and never tested on animals.
Our candles are made with 100% domestically-grown soy wax, FSC-certified wood wicks or 100% cotton wicks, and a blend of fragrance oils that consist of natural and man-made materials.
Why is soy wax better?
Soy wax is derived from a vegetable (soy beans). Most household candles are made with Paraffin wax, which is derived from petroleum (a refined gasoline product).
Soy wax is a natural, renewable resource. And, our soy is grown in the United States! We like to keep it local!
Soy wax is biodegradable and cleans up with soap and warm water. No more stains on your floors if you have a candle accident!
Soy wax has a lower melting point than paraffin wax so your candles will burn for a longer period of time.
Soy wax burns with zero petro soot (have you noticed the black sidewalls of other candles?), creating soot free candles.
How strong is the fragrance?
Our products are designed to elevate and illuminate your space. The scent throw is medium to high in comparison to other candles on the market. Burning candles is a ritual and in order to add to your space you have to smell it!
Small Space: 2 oz to 6 oz Standard Candles for a stronger, more contained scent throw.
Medium Space: 6 oz to 10 oz Standard Candles
Large Space: 10 oz to 16 oz Large Candles
Combine the various sizes to boost the fragrance through in different size rooms.
Can the jars be recycled?
Yes! They can also be repurposed in tons of various ways. Tag us on instagram to show us how you create more with your used jars!
We have a Jar Refill or Recycle program too! Return your cleaned, empty candle jars and receive $1 in store credit for every jar returned (minimum of 4) towards your next purchase.
If you'd like to request a refill head over to this page to find out more!
Request a return label on your next order when you have 4 jars available to send back!
Note: Currently accepting amber candle jars only. Must send 4 or more jars to receive store credit.
We'll recycle the returned jars to reuse during our testing processes, which will help to cut down on the amount of new jars needed for candle testing. The recycled jars won't be used in new inventory but they're an important part of our ongoing testing to ensure our candles burn safely.