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FAQ


Soy Wax

  • Soy wax is created from the oil of soybeans! Yes, a vegetable! 
  • Soy wax is a natural, renewable resource from right here in the USA
  • Soy wax is biodegradable and cleans up with soap and water. Can you imagine?! No need for harsh chemical cleaners
  • Soy wax with a wooden wick provides a longer lasting candle with almost no soot in the air which means more fragrance for everyone in the room

VEGAN?

  • YES!! Our soy wax does not contain any animal fat to harden the wax. 

HOW LONG BEFORE MY ORDER SHIPS?

1-3 business days

CAN I RUSH MY ORDER?

Yes! Please select from the available shipping options at checkout.

WILL I GET TRACKING INFORMATION?

Yes! Tracking will be sent to you once the order has made it to the mail carrier.

MY PACKAGE IS STILL NOT HERE!

Shipping issues can occur! No worries! Send over an email to Info@CosmicGreenCandles.com and we can see what's happening! We'll work with you on figuring out what may have occurred in route to the package destination.

MY PACKAGE SAYS DELIVERED BUT I DON'T SEE IT?

Shipping issues such as a package that says it has been delivered or if there has been a delay in arrival must be looked at through the carrier shipped from. CGC is unable to track packages once they have left the facility on route to you. If you have any trouble please get in contact at Info@CosmicGreenCandles.com for further assistance. 

CANDLE CARE

When you’re ready to relight your candle after the first use - it’s important to know that the dried bits of wick MUST be pushed away or cut to leave at least 1/4” wick for relighting. ‼️ Make sure the candle has completely cooled ‼️ Discard the removed pieces into the trash to keep any discoloration of the wax from happening. (Burnt floating pieces 😖)

These candles definitely take a little bit more labor each time they are lit. As a soy based candle - I recommend keeping it lit for at least 2 hours and at max 4 hours each use. Any less or any longer may effect how saturated the wick will become which could cause a poor relight and frustration.

Also keep in mind as it is wood being lit - my advice is to keep the flame on the wick until you see a little of red embers starting to form. That will help signal you that there is enough heat going through. It may take 1 to 2 tries of keeping the flame on the wick to light. The crackling noise is also a good signal that the flame has caught and ready to go!

 

HOW LONG WILL THE CANDLES BURN FOR?

4oz - 20+ HR

9oz - 45+ HR

12oz - 60+ HR