Frequently Asked Questions

About

Coconut soy wax.

Two pieces of wood combined for a more powerful burn. Wooden wicks are made of softwood. The wood undergoes a process to get out the moisture before it turns into a wick. Completely natural and FSC certified. These candles use booster wicks which take a bit more heat than normal. Practice makes perfect!

Yes. Our candles consist of coconut soy wax with a wooden wick. All scents are phthalate-free. No products are tested on animals in the store.

Each vessel is made using cement.

Yes! As a handmade product, there will be variations in the color, structure, and feel of the candle each time. As I hope to get more automated someday - don't panic if there is a slight unique quality you've had yet to see. It's normal!

Candle Care

Dried bits of burnt embers must be removed or cut to leave at least 1/4” wick for relighting. 

Keep the candle lit for at least 2 hours and at max 4 hours each use. Any less or any longer may effect how saturated the wick will become which could cause a poor relight and frustration.

Keep the flame on the wick until you see a little of red embers starting to form. This will show that enough heat has entered the wick to stay lit. Just like these candles, campfires take a few tries to get the heat into the wood to light.

Wood wick candles may take 2 to 3 tries of lighting the flame on the wick to light. They are labor intensive and take patience to practice.

Flame height can vary from 2mm all the way to 6mm. Wood wick candles can be extremely moody. One light may have a large flame while the next time may be short. We can't control the nature of the wood!

Improper burn times can create a tunnel. This will look like a donut shape as you look down at the wick. If this happens, the candle may experience a tough time relighting as the amount of oxygen it needs has been dropped significantly. Do not pour out any of the wax to help with the tunnel. Please get in touch with us for some tips and tricks.

Store Policies

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Use this text to answer questions in as much detail as possible for your customers.

Use this text to answer questions in as much detail as possible for your customers.