ARE THESE VEGAN?

YES!! Our soy wax does not contain any animal fat to harden the wax. They do not use any animal byproducts.

    HOW LONG BEFORE MY ORDER SHIPS?

    1-3 business days

    CAN I RUSH MY ORDER?

    Yes! Please select from the available shipping options at checkout.

    WILL I GET TRACKING INFORMATION?

    Tracking will be sent to you once the order has made it to the mail carrier.

    MY PACKAGE IS STILL NOT HERE?

    Shipping issues can occur! No worries! Send over an email to Info@CosmicGreenCandles.com and we can get this figured out together.

    MY PACKAGE SAYS DELIVERED BUT I DON'T SEE IT?

    Shipping issues such as a package that says it has been delivered or if there has been a delay in arrival must be looked at through the carrier directly. Please email info@cosmicgreencandles.com if you need some help!

    I THINK MY CANDLE GOT LOST?

    If your item is lost or damaged during shipping, please get in contact with us at Info@CosmicGreenCandles.com and provide the order and tracking number as well and we will figure out a way to get you another one on the way.

    MY CANDLE ARRIVED DAMAGED!

    We're so sorry to hear that! Send us a picture of the damage at info@cosmicgreencandles.com and we'll get a replacement on the way.

    WHAT IS THE RETURN POLICY?

    Due to being a handmade product with a lot of time and love we hope you would be able to gift it to another possible candle lover! We know it's tough to smell things off the internet but get in touch before purchasing if you have any questions regarding the scents of any candle. If there was issues with lighting please email us at info@cosmicgreencandles.com for help!

    WHAT IS A WOODEN WICK?

    Two pieces of wood combined for a more powerful burn. Wooden wicks are made of softwood. The wood undergoes a process to get out the moisture before it turns into a wick. Completely natural and FSC certified.

     

    CANDLE CARE

    When you’re ready to relight your candle after the first use - it’s important to know that the dried bits of wick MUST be pushed away or cut to leave at least 1/4” wick for relighting. 

    These candles take a little bit more labor each time they are lit. Keep the candle lit for at least 2 hours and at max 4 hours each use. Any less or any longer may effect how saturated the wick will become which could cause a poor relight and frustration.

    Keep the flame on the wick until you see a little of red embers starting to form. Wood wick candles may take 2 to 3 tries of lighting the flame on the wick to light. The crackling noise is also a good signal that the flame has caught and the candle is ready to go!

    HOW LONG WILL THE CANDLES BURN FOR?

    4oz - 20+ HR  //   9oz - 45+ HR   //  12oz - 60+ HR 

    WHY THESE AND NOT COTTON WICK CANDLES?

    The sound of a crackling wick creates a peaceful space combined with the light of the candle - It's perfect. These candles are also clean-burning and environmentally friendly. 
     


    TROUBLESHOOTING CANDLES

    WHY WON'T MY CANDLE LIGHT?

    Wood wick candles take practice! For the first light, imagine a campfire! Just like these candles, campfires take up to a couple tries to get the heat into the wood to light. Make sure to tilt the jar at a slight angle. Then apply heat for (quick counting) 15 to 20 second. If you are still having trouble let us know at info@cosmicgreencandles.com

    WHY WON'T MY CANDLE STAY LIT?

    After you've had the first run-through of your 2 hour initial burn, the next time you go to light your candle you MUST clean the carbon build-up off of the wick. Make sure the candle has completely cooled before going to relight it or touching the wick. Just give the jar a tilt and place the flame to the wick for 15-20 seconds of quick counting.

    WHAT IS A MELT POOL?

    As the candle is going you'll notice the once-solid soy wax is now turning to a liquid! This liquid circle around the wick is known as a melt pool. Each time you burn your wooden wick candle, make sure to have at least 2-4 hours of burn time for an edge to edge melt pool.
     

    WHAT IS THE BURN TIME?

    CGC recommends 2-4 hours ONLY. The first 2 hours are super important! Especially on the first lighting. You want to create a healthy melt pool from one edge of the jar to the other edge. 
     

    WHAT IS TUNNELING?

    Improper burn times can create a tunnel. This will look like a donut shape as you look down at the wick. If this happens, the candle may experience a tough time relighting as the amount of oxygen it needs has been dropped significantly. Email us as info@cosmicgreencandles.com for more help on how to fix this!
     

    THE FLAME HEIGHT SEEMS LOW?

    Flame height can vary from 2mm all the way to 6mm. 

    Have a question? Email us at Info@CosmicGreenCandles.com